Repayment terms

When returning purchased goods remotely (online), Article 6.228(10) of the Civil Code of the Republic of Lithuania is applied, while Article 6.228(11) consolidates the legal consequences of withdrawal

Please be informed that you can return/change all goods sold in the online shop Puko, except for the exceptions provided for in Article 6.22810(2) of the Civil Code of the Republic of Lithuania:

1.Goods manufactured in accordance with the specific instructions of the consumer which are not pre-manufactured and which are manufactured according to the consumer's personal choice or instruction, or which are clearly adapted to the consumer's personal needs

2..Packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons

3. Packaged video or audio recordings or packaged software that have been unpacked after delivery

4. Delivery of newspapers, periodicals or magazines (excluding contracts for subscriptions to such publications)

5. Date or period of accommodation, carriage of goods, car rental, catering or leisure services

6. The supply of digital content, provided that the supply of the digital content was started with the consumer's prior express consent and acknowledgment that the distance contracts provided for in Article 6.22810(2) of the Civil Code

Within 14 calendar days from the date of delivery of the item, you can:

a) Replace the item with another item

b) Resize the item

c) Refund of the money paid for the product

When returning the item, the buyer must fill in the return form within 14 calendar days from the delivery of the goods

Product returns

After filling in the form, a letter is sent to the e-mail address specified by you with the address required for the shipment of the returned goods

Replacement or return goods must meet the following criteria:

The returned item must be in its original packaging

Refund shall be made no later than within 14 calendar days from the date of submission of the electronic return form.

The item must be unused and not damaged by the Buyer

The item must be unused and not damaged by the Buyer

The product must not lose its commercial appearance (undamaged labels, unbroged protective films, etc.)

The returned item must be of the same set as received by the Buyer

In accordance with the procedure established by law, the Seller undertakes to return the money within 14 calendar days after it is verified that the product is in proper condition, i.e. no damage, damage, unchanged parts, all packaging and labels have been identified.

We may refuse to take the product back if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films, the fact of wearing obvious clothing and violations of transparent packaging that would not interfere with the exercise of the right of inspection of the goods

By placing an order, you agree to the rules for the replacement and Repayment terms

Acceptance of goods, obligations of the buyer

When purchasing goods remotely or using courier services for the delivery of goods to the home, the consumer must exercise the right of inspection of the goods. If the consumer has accepted the shipment and has not made a claim to the courier or seller within one business day, the shipment shall be deemed to have been delivered without external and internal defects. The consumer also bears the risk of possible damage to the product

Article 6.3591 of the Civil Code provides that if the contract of sale of consumption provides for the transportation of goods and the seller sends the items to the buyer, the risk of accidental death or breakdown of the items passes to the buyer when he or a person specified by him, other than the carrier, accepts the items. If the items are handed over to the carrier chosen by the buyer and the seller has not offered such delivery, the risk provided for in this paragraph shall pass to the buyer when the goods are handed over to the carrier. Thus, without proper supervision of the goods accepted at the time of acceptance, the consumer risks taking into account the consequences of the defects of the goods purchased

If the damage to the goods leads to the fact that the product cannot be subsequently disposed of at the same price, without prejudice to the rights of the buyer of this product to the purchase of a new and unused item, such goods may be returned only by our mutual agreement (e.g. If you agree to compensate for the difference in depreciation of the product)

Upon receipt of the wrong item, the customer must prove this by providing a photo of the received item or its product label, and the seller undertakes to replace the product completely free of charge, without additional costs for the customer.

If a quality item is replaced by another item or returned, shipping costs (cost of returning the item) are not reimbursed to the customer

Upon receipt of the returned item, the money is transferred to the buyer within 14 calendar days. If the returned item meets all the return criteria, the money is transferred to the buyer, if the item does not meet the requirements for return, we will send it to the nearest LP Express or Omniva terminal to you, informing you by e-mail or call

Article 6.22811. Legal consequences of withdrawal

1. The exercise by the consumer of the right of withdrawal shall result in the termination of the obligations of the parties to perform a distance or off-premises contract or to conclude a distance contract or contract away from the commercial premises, if the consumer has submitted an offer to conclude it.

2. The Trader shall immediately, and no later than fourteen days after receipt of the consumer's notice of withdrawal, repay to the consumer all the sums paid by him, including the costs of delivery of the goods paid by the consumer.  When returning all the amounts paid to the consumer, the Entrepreneur must use the same payment method as that used by the consumer to pay the trader, unless the consumer has expressly agreed to a different method and if the consumer does not incur any other additional costs.

3. The Trader shall not be obliged to reimburse the consumer for the additional costs resulting from the consumer's express choice of the cheapest usual delivery method other than the one offered by the trader.

4. The trader may not reimburse the consumer the sums paid by him until the goods have been returned to the trader or until the consumer provides proof that the goods have been dispatched to the trader, whichever comes first, unless, following the consumer's withdrawal from the contract, the obligation to withdraw the goods falls on the trader.

5. The consumer shall immediately, and no later than fourteen days after the date on which the notice of withdrawal is given to the trader, send or transfer the goods to the trader or another person authorised by him, unless, in the event of withdrawal from the contract, the obligation of the consumer to withdraw the goods falls on the trader.

6. The consumer shall bear only the direct costs of returning the goods, unless these costs are borne by the trader under the contract or the trader has not properly informed the consumer that these costs will have to be borne by the consumer.

7. If, at the time of conclusion of the contract outside the commercial premises, the goods were delivered to the consumer's place of residence at the time of conclusion of the contract, after the consumer has abandoned the contract, the Entrepreneur must collect the product at his own expense, when, due to the nature of the goods, it cannot be returned by post normally.

8. The consumer shall be liable only for the impairment of the goods resulting from actions not necessary to determine the nature, characteristics and functioning of the goods. The Consumer shall not be liable for the decrease in the value of the goods if the Entrepreneur has not provided the consumer with information about the right of withdrawal in accordance with Article 6.2287(1)(7) of this Code.

9. A consumer who withdraws from the contract in the case provided for in Article 6.22810(9) or (10) of this Code shall be obliged to reimburse the trader in proportion to the services provided before the consumer has given the trader notice of withdrawal. The amount to be paid by the consumer to the trader shall be calculated in proportion to the value of the services provided in accordance with the total price fixed in the contract. Where the total price is excessive, the proportionate amount shall be calculated taking into account the market value of the services provided.

10. The consumer shall not be reimbursed for the provision of services or energy during the withdrawal period if:

(1) the trader has not provided the consumer with information on the right of withdrawal under Article 6.2287(1)(7) of this Code or with the information provided for in Article 6.2287(1)(9) of this Code that the consumer is liable to pay reasonable expenses to the trader in accordance with paragraph 9 of this Article, or

STRANGE:

Law No XII-2756 of 8.11.2016 (since 18.11.2016)

(TAR, 2016, No. 2016-26960)

(2) the consumer has not made an explicit request to start providing services or to supply energy during the withdrawal period in accordance with Article 6.22810(9) or (10) of this Code.

11. The exercise of the consumer's right of withdrawal shall not give rise to any other costs not provided for in this Article or in Article 6.22812 of this Code.

12. Where the consumer has exercised his right of withdrawal from a distance or off-premises contract, additional contracts shall be automatically terminated at no cost to the consumer, except for the costs provided for in this Article or in Article 6.22812 of this Code. Supplementary contracts shall mean contracts under which the consumer acquires goods or services relating to a distance contract or to an off-premises contract and those goods or services are supplied by the trader or another person in agreement with the trader. The consumer must immediately inform the other party in writing of the termination of the additional contract and provide details of the withdrawal of the distance or off-premises contract. A separate consumer notice is not required in cases where a supplementary contract has been concluded with the same trader who has been notified of withdrawal in accordance with Article 6.22810 of this Code.

User rights:   

Also in accordance with Article 7 of the Civil Code, the consumer has the right to:

The Buyer to whom an item of inadequate quality has been sold shall, at his choice, be entitled within the time limit specified in Article 6.338 of this Code:

1. require the seller to eliminate defects in the item free of charge (repair the item)

2. require the seller to replace the item of inadequate quality free of charge with an item of suitable quality

3. require the seller to reduce the price accordingly

4. unilaterally terminate the contract and demand reimbursement of the price paid

The Buyer has no right to terminate the contract if the defect of the item is

LEGAL GUARANTEE OF GOODS

After purchasing an item of inadequate quality, the buyer is subject to a 24-month guarantee. In order to benefit from the guarantee, the buyer must submit a written request stating the reason (lack of goods), together with the document of purchase of the goods

NON-JUDICIAL SETTLEMENT OF THE DISPUTE

The Consumer has the right to use the out-of-court complaint and damages procedure to resolve disputes between the seller and the consumer (Art. 6.2287(16) CC). The Buyer, who considers that his rights have been violated, must contact the Seller in writing and set out his/her requirements no later than three months from the date of the violation. The seller must examine the application free of charge and provide a detailed reasoned written reply based on documents no later than within 14 days. If the problem cannot be solved, the Buyer has the right to apply to the entity resolving consumer disputes out of court (State Consumer Rights Protection Authority, address Vilniaus str. 25, LT-01402 Vilnius, www.vvtat.lt) or to court or fill in the application form on the ODR platform

https://ec.europa.eu

How do I return www.puko.lt parcels through Omniva mailings?

1. Fill in the return form : Omniva Returns

2. Pack the returned item and place it in the Omniva post office.

3. The money for the returned goods shall be transferred within 7 days of delivery to the e-shop www.puko.lt

Return service price: 3,00 Eur / deducted from the refund amount.

Requirements for return package: not less than 2x9x14 cm and not more than 38x64x39cm. Maximum weight of the returned consignment: 30 kg.